Founded in 1782, DESCOURS & CABAUD has built up a long-standing leadership position in the distribution of professional supplies. Today, the Group is the leader in France, a major player in Europe and actively present in North America. With over a million product references, it distributes the widest range on the market through its sales networks.
DESCOURS & CABAUD has been present in China since 2003. For some twenty years, DC SHANGHAI has coordinated the Group’s sourcing, purchasing and quality control activities throughout Asia.
In July 2023, a new phase began with the deployment of a Business Unit in the Euro-Mediterranean region, closer to DESCOURS & CABAUD’s sales areas. Like its Asian counterpart, this new EUROMED team’s mission is to support all the Group’s importing subsidiaries, in France and abroad. It ensures that subsidiaries benefit from the best products, at the best conditions, from the best production sites.
DC GLOBAL SOURCING currently has five sourcing offices in countries with the largest and most competitive production capacities: China, India, Taiwan, Türkiye and Eastern Europe. A dynamic, professional and multicultural team of 29 employees – quality and methods managers, quality controllers, product engineers, sourcing and purchasing managers – of six different nationalities, spread across all these regions.
DC GLOBAL SOURCING supports the Group’s importing companies as follows: once the importing subsidiary has communicated the specifications, the first step is to search the world over and identify potential suppliers.
All short-listed suppliers are then audited to ensure that their production methods respect human rights and DESCOURS & CABAUD Group values. The Business Unit pays particular attention to the health and safety of workers, and ensures that product quality tests are carried out systematically and efficiently.
DC GLOBAL SOURCING then ensures that the subsidiary obtains the best products at the best possible purchasing conditions. DC GLOBAL SOURCING’s role, however, is not limited to identifying, auditing and negotiating with suppliers; it also handles the placing and follow-up of orders. Goods are also inspected before leaving the factory, and the quality team handles any after-sales complaints. DC GLOBAL SOURCING ensures that it is present at every important stage of the purchasing process.
29 employees
Over 1,000 orders handled annually from 20 production countries
Over 1,000 pre-shipment inspections every year
Over 100 factory audits per year
More than 250 active suppliers
Over 2,500 suppliers in our database
DC GLOBAL SOURCING, the partner of DESCOURS & CABAUD importing subsidiaries!
Initiated by DESCOURS & CABAUD in 2018, the customer satisfaction barometer is back for its 7th wave.
From Monday, October 9 to the end of November 2023, our independent partner INIT is interviewing a representative sample of our active customers by telephone to measure their satisfaction.
In all, some 5,600 customers of our three brands – 3,500 PROLIANS customers, 1,300 DEXIS customers and 800 HYDRALIANS customers – will be surveyed to gather their overall and detailed satisfaction throughout the customer journey: relations with sales staff, field sales, product offering, store, outdoor park, delivery, website and complaints…. For each of these areas, the barometer enables us to measure changes in satisfaction, highlight our strengths and prioritize our areas for improvement.
The first results will be communicated at the beginning of 2024 by brand, then broken down by subsidiary as in previous years, so that Group employees can benefit from personalized results.